PROFESSIONAL SERVICE ASSOCIATION (PSA) offers several levels of certification for home appliance servicers.  Dennis and Darrell both have been awarded the highest level of certification for technicians, MASTER TECHNICIAN.  To receive this certification a technician must pass examinations in 5 areas,   These include customer relations and 4 technical areas.

     Dennis Bowers            Darrell Bowers          Tony Alton          John Carter         Jack Turner

Dennis Bowers is owner and a technician of Bowers Service Company. He is a life-long Carthage resident, attending Carthage Public Schools including the electronics program at the Carthage Technical School. He graduated from Missouri Southern State College in 1972.

He began servicing appliances in 1971 and has worked in the trade since that time. During that period he has taken part in regular manufacturer training, including Whirlpool, Amana, Kitchen-Aid, Maytag and LG.

At the present time Dennis specializes in refrigeration and microwave service, but will take appointments for all major appliances.

Dennis lives west of Carthage with his wife Beverly. A son Jason and daughter-in-law Orzalah presently live in Hamburg Germany.  Daughter Melanie Friesen and her husband Kirk live in Carthage.

Darrell Bowers is a co-owner and technician with Bowers Service Company. He is a graduate of Carthage High School and a veteran of the United States Navy.

He was involved in retail sales of appliances in the years following his military service. Darrell joined Bowers Service as an apprentice technician in 1984 and completed in-depth training from Maytag in 1985. Since then he has taken part in regular manufacturer training, including Whirlpool, Amana, Kitchen-Aid, Maytag, LG, and Bosch.

Darrell currently specializes in all laundry and kitchen appliance service, except for microwave and refrigerators.

Darrell resides south of Carthage with his wife Kathy. Their family includes adult children Jared, and Megan.

Tony Alton joined Bowers Service in June of 2004.  Tony was born in Butler, Mo., and has always lived in Southwest Missouri.  He had experience as a restaurant manager and joins us after recently being involved in the service and management of a vending business in the Branson, Mo. 

He has been through our extensive on the job training beginning with a Whirlpool course dedicated to appliance electrical systems.  Following this Tony began a 6 month ride-a-long training period coordinated with study of the 2004 NCEE competency requirements for the Consumer Appliance Service Technician Specialty.  These are training guidelines used in vo-tech training across the country and needed for PSA's "Certified Appliance Professional" (C.A.P.) certification. 

Tony and his wife, Julie  live in Carl Junction with their children Michael,  Jazmin and Travis.

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John Carter began his training with us in the Fall of 2007, and began taking jobs on his own in early summer 2008.

He has been through our extensive on the job training.  Our training program includes a 6 month ride-a-long training period coordinated with study of the 2008 NCEE competency requirements for the Consumer Appliance Service Technician Specialty.  These are training guidelines used in vo-tech training across the country.  The training began with an excellent Whirlpool course dedicated to appliance electrical systems.  

Although new to the appliance industry, John is no stranger to customer service. Many  of our customers are familiar with John from his 15 years in the archery department at the Old Cabin Shop.  With his strong background in customer service, a desire to help his customers with their appliance problems,  and an excellent mechanical aptitude John is well on his way to becoming one of the most professional techs in the area.

John is an enthusiastic hunter and fisherman. John lives east of Carthage and his family includes children, Kirsten, Keegan, and Kayden.

Jack Turner joined our staff in October 2010 as Used Appliance Manager and Technician. Jack has over 15 years of experience in Appliance Sales and customer service.

In the past 2 years he has attended Fred's Appliance Academy in Madison, Ohio and continued his technical training through self study and on the job training with our technicians since early 2010. He expects to complete the NCEE curriculum through our on-the-job training by Fall 2011.

Jack is a life long resident of Monett where he lives with his wife Nicky, and children Whitney, Zack, and Jaxon.