Professional Appliance Service
Give us a call to see if we can work on your appliance.
Warranty Service:
We recommend you have a Model Number, Serial Number and Purchase Date of your appliance prior to calling.
Do-It-Yourself VS. Calling A Professional:
The internet can be a helpful tool but know your limits. If you decide to proceed, be sure to observe all safety warnings in your owners guide and attachments on the product.
Consider:
- Not easy to gain access to inner workings of machines
- Special tools required to disassemble
- Expense/complication with today’s electronics
- Non-returnable parts
- After deciding to repair your appliance, many of our customers consider buying parts and making their own repair.
There are many types of problems every appliance owner can easily deal with themselves. The first step is to familiarize yourself with the normal operating characteristics of your appliance. If you do not normally operate the appliance then you should review the owner’s manual and ask questions of the regular operator.
After that, see your owner’s manual under “troubleshooting” or “before you call for service” headings for the most basic problems.Other more complex problems pose more of a challenge. We suggest a little self-evaluation at this point. If you are electrically and mechanically inclined, normally handle other household repairs and have some confidence about it go ahead and give it a try.
On the other hand, if the above does not describe you, 417-358-8808 is our number. Some reasons to decide to call a professional include, convenience, quicker solution to problem, safety issues, and removing the risk of purchasing un-needed parts.
If you decide to proceed, be sure to observe all safety warnings in your owner’s guide and attached to the product.
For additional resources most major manufacturers offer more detailed troubleshooting tips on their websites, such as www.whirlpool.com and www.maytag.com
Once you have made your diagnosis, you may again want to consider calling in an experienced technician. As servicer, you assume responsibility for the cost of parts and completion of the repair. As a result, this is a good point to evaluate confidence in your diagnosis.
Consider:
A. The price of parts
B. Any special tools required
C. Any special experience involved to complete the repair
D. Time required
At Bowers Service Co., we are always willing to offer estimates for parts (see below) and labor if you choose.
Getting the Correct Part
Supply us with as much of the following information as possible:
A. Brand
B. Model Number (see tips below)
C. Defective part (or if not available any numbers on part)
D. Description of part function and location on appliance
We are very experienced at procuring parts from several sources. The information above allows us to research all of our options. For example many times when we have only a model number we are limited to factory (O.E.M.) parts, which tend to be higher priced than other sources. When we have all of the information, many times we can find more than one source for the part, which can mean a lower price. We will usually offer you an experienced recommendation. Sometime O.E.M. parts are worth the extra cost because of better quality and sometimes they aren’t. Tips for finding correct numbers: Find the serial plate on the appliance and very carefully (clean the plate and use a flashlight if necessary) record the complete numbers. Model number is most important. Watch closely for prefixes and suffixes to model number, which may be separated from main model number by a space.If a manufacturing number, lot number, or b/m number is there, record it also. Serial numbers are usually not used for parts research.
Common locations for serial plates:
- Refrigerators- behind toe panel (before 1980) or refrigerator section interior (newer models).
Look on walls close to ceiling and on ceiling. Remove crisper drawers and check side walls.
- Ranges- Under cook top, on door facing of oven, cabinet behind broiler or storage drawer.
- Washers- Under lid, on top of timer console, bottom or top edge of side cabinet.
- Dryers- Facing around door.
- Dishwashers- Along the edge of tub, next to door gasket.
Many times we will have the required parts on hand. If not, we receive orders on a regular basis from our supplier, and once a week, from our outlying suppliers. We require all special order parts to be paid in full at time of order. When the parts are ready, we can work with you to coordinate their pickup at our Carthage location.